Aggression and violent incidents in the retail setting are increasing around the globe, but how can we mitigate these risks? Join our seminar and dive a little deeper into how de-escalation techniques could work on-site for you and your team.

This workshop will cover the three basic areas of aggression (emotional, verbal, and physical) and three basic responses (supportive, assertive and defensive).

The format of the seminar will cover:

The legal and foundational aspects of aggression
The operational aspect of de-escalation techniques
Case studies examples from retailers
A table top exercise followed by a peer review

Our co-facilitator for this session, Bill Davies is an executive in transition. This will allow the industry to take advantage of the skills of a Loss Prevention Leader who may otherwise have been restricted by corporate policy. It will also allow Bill to stay connected to the industry, give back to future leaders, and showcase their talents while they consider their next career move.

We hope to see you there!

Notes

Please note that there will be complimentary parking in the parkade below the building along with a catered lunch. Please specify any dietary restrictions in your registration form.

The legal and foundational aspects of aggression

The operational aspect of de-escalation techniques

Case studies examples from retailers

A table top exercise followed by a peer review

De-escalating Aggression and Violence in the Retail Setting