Come and join us for this evening of discussion on customer experience . With Jonathan Daniels, the author of "The Customer Experience Playbook"

Where: live streaming from Zürich and Bruxelles: https://us02web.zoom.us/j/86408689162?pwd=S0xiaDdYVFVGVGI0SmdFOTRXMXdxQT09

When: Thursday 10th June 2021 18h00 – 19h30

Speaker: Jonathan Daniels

Speaker's profile: Jonathan is a Customer Experience pioneer, focused on advancing the discipline and supporting the community. His recent book The Customer Experience Playbook offers a framework for Customer Experience Governance (CX CENTRIC), as well as four step proces for leading Customer Centric Transformations (ICON). He is the founder and director of CX Brussels, a networking platform for Customer Experience Professionals. And also runs a monthly global interactive CX Discussion

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