Building a Customer Success program used to be hard. We fixed that.
We all know how crucial nailing Customer Success is to your company’s growth and overall success.
The problem is that it takes a lot of blood, sweat and tears to build a program that delivers the kind of results you need.
The mission of the Customer Success Accelerator program is to change all of that.
The Customer Success Foundations Workshop is the first offering in the program series and will take you from nothing to a repeatable Customer Success process in 90 days or less.
During this 2-day (16 hour) intensive workshop, we'll teach you everything that we learned about building a Customer Success program the HARD WAY, so you don't have to struggle.
Whether you’re just starting out with Customer Success or looking to take your efforts to the next level, this workshop has what you need.
You'll come with questions, you'll leave with a plan to execute on.
What do you get out of the workshop?
It's going to be the best Customer Success workshop that you've ever attended. We've been to a ton of them. We know what they're like. So we're raising the bar - both in terms of content and experience.
The Foundations workshop is designed to teach you, step-by-step, how to build a world-class Customer Success program in 90 days or less. This isn't your typical theory heavy workshop, we've flipped the equation and focused on execution.
During the workshop, you'll learn how to define, design and create a repeatable foundation for Customer Success that will deliver improved customer engagement, retention and revenue.
The Customer Success Accelerator Foundations Workshop closes the gap between theory and implementation.
You'll come with questions, and leave with a plan to execute on.
You'll learn how to:
Get your Customer Success Strategy on a single page
Model your customers and understand why they "hired" your product
Identify your ideal Customer
Design your customer experience for results
Build a practical Customer Segmentation model
Build playbooks the easy way
Align around the Customer to improve engagement
Measure your customer's success and demonstrate your value
Evaluate your performance against goals
Build a financial model for your Customer Success team the easy way
An Introduction to the Customer Success Accelerator Framework
MAP: Formulating you Mission, Approach and Purpose
Formulating a Service Promise
Visualizing your Strategy
Understanding your Customer
Designing your Customer Experience for Success
Operationalizing your Process
Choreographing your Customer Engagements
Building Success Plans
Scaling and Constructing a Financial Plan
Optimization and Automation
The Customer Success Accelerator program is much more than just a single workshop.
No, workshop alone can teach you everything you need. You need the structure, support and guidance to put your learnings into action. Which is why the Foundations workshop is just the first step in our Deliberate Practice Program (DPP).
This post workshop, mission-based program includes 12 modules, spread over 90 days, which will embed and enhance the materials that were covered in the workshop.
And, our commitment to you doesn't end there. As an participant, you also get access to:
Delivering Customer Success is challenging, but it shouldn't be a solitary pursuit.
We believe that working with other people going through the same challenges makes a huge difference. You learn far more when you work side by side with others that are facing similar challenges.
Want to continue to collaborate with other participants as they work to build out their Success program? Each workshop participant gains access to a private group on the OUTCOMES Community.
Support & Advice
Our support doesn't end with the workshop, we want you to succeed and we'll be with you throughout your journey. We’ve built Customer Success programs and teams before. We’ll make sure you don’t make the same mistakes we did.
You’ll get access to our staff, who will give you guidance when you need it the most.
Need a mentor or 1:1 coaching? You'll get access to a post workshop support program designed to keep you focused on getting the work done.
The Customer Success Accelerator puts the knowledge and best practices that you need to get started at your finger tips, but we don't stop there.
Want to take your learning to the next level? Our Accelerator alumni get access to special program offerings designed to help you with nailing all facets of Success.
This workshop is ideal for:
Customer Success leaders and teams in SaaS software companies. If you need to build a Customer Success program to drive growth then this the workshop for you.