Customer Service & Satisfaction: Enhance Your Skills

An event dedicated towards learning common, uncommon and creative approaches to providing customer service in contemporary times. Our workshop assists in strengthening your communication, conflict resolution, and relationship building skills. Yet, we do not ignore the dilemmas, barriers, and potential pitfalls of your position - instead we offer strategies and solutions to address difficult questions and people.

The seminar will assist you with:

• Gaining insights about the history of customer service in the marketplace

• Learning tried and true, innovative, and best practices in customer service

• Improving your listening and communication skills

• Identifying what motivates and/or satisfies your client(s)

• Understanding corporate policies and objectives (sales and market share)

• Obtaining tools to help negotiate stakeholders demands

• Discussing difficult, dangerous, or downright hilarious moments in customer service to share how to trouble shot outlier situations

• Using methods to ‘get noticed’ for future promotions and more

By the end of the session you will have your own set of systems, strategies, and practices to implement into your work with managers, co-workers, and clients. The techniques will allow you to address your clients concerns more effectively and efficiently. The seminar will also prepare you to identify consumers' preferred mannerism and motivations to better connect and communicate with your client.

Additionally, those interested in managing or training customer service representatives internally - will have a blueprint of topics and tools to explore with your managers.

FEE: $75 / per person $250/per group of four. There will be opportunities to discuss current and future opportunities in your field.

We offer online and onsite courses. Select which you prefer in the "ticket" section.

Facilitator was a former customer service representative with a business background from the Stern School of Business. She has held positions in human resources, accounting, and sales/promotions that enable her to provide multiple lenses and strategies to the customer service role. She is also a consumer, just like you. She can assist you in improving your customer service skills to build loyalty from customers similar and dissimilar to you.

The facilitator also is former educator, who is well versed in hosting training experiences that bring value to the participants and their organizations. She is available to provide seminars onsite at your stores, offices, or via Zoom.

For more information call (646)953-5334 for questions. If you can not make our event, but would like to discuss your craft or career - you can sign up for an appointment on our Calendly page.

A course by Alternative & Supplemental Solutions and Fatima Partners, LLC. All Rights Reserved.