Customer Journey & Retention: Hidden Lever to Optimize Revenue Operations

Most businesses obsess over customer acquisition, but what if the real revenue growth lies in what happens after the sale?Join us for a high-impact session where we reveal how mapping the customer journey and improving retention can dramatically optimize your revenue operations.

This workshop is ideal for business owners, revenue leaders, marketing strategists, and operations professionals ready to break free from churn, inconsistent pipelines, and siloed systems.

What You'll Learn:

• How to identify key stages in your customer journey—and where revenue gets lost
• Why retention is more profitable than acquisition—and how to measure it effectively
• Proven strategies to reduce churn and increase customer lifetime value (CLTV)
• How aligning marketing, sales, and service boosts operational efficiency
• The tools, automations, and CRM insights that drive smarter decision-making

Who Should Attend:

• Small business owners & solopreneurs
• Sales & marketing professionals
• RevOps managers
• Customer success and CRM leads
• Consultants & coaches guiding business growth

Whether you're just starting to map your journey or looking to refine your retention playbook, you'll walk away with actionable tactics and a clearer strategy for boosting sustainable revenue.

Bonus:

All attendees will receive a free Customer Journey Mapping Template and a Retention Audit Checklist to implement what you learn immediately.

Registration:

Reserve your spot today—seats are limited to maintain an interactive format.