📄 In this event, Michael will cover:

Why Customer Journey Mapping is still so important today;
Why it is imperative that the exercise be carried out by teams, rather than individuals alone, and how these teams should work together to improve business outcomes;
And, finally, how to get prepared and started on your Journey Mapping exercise.

The session will be followed up with the Q&A, so make sure to join live 😉

👥 Who is it for?

This event will be useful for people already building journey maps with their teams or clients, and those who don’t know where to start.

🎤 About the speaker

Michael Brandt , Founder and Senior Consultant at CX-Excellence

Michael is a CX Strategist with many years’ experience implementing CX programs in global multi-cultural organizations. From 2012-2020 he was responsible for Process Excellence in Customer Care across the ABB Group’s worldwide network. Apart from being a Certified Customer Experience Professional, Michael also has qualifications in Lean 6 Sigma, Quality Management, NPS 2, and Risk Management. He founded CX-Excellence.com in 2020. His main focus now is Customer Journey Mapping, VOC and Complaint Management.

About organizers

UXPressia is an all-in-one cloud solution for understanding customer, user, and buyer experience, engaging teams, and driving successful digital transformation. Visualize your customers' journeys, create personas and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate in real time. Export designer-quality maps and personas and present them right from your browser online.

🎥 The event is going to be recorded.

Customer Journey Mapping: Why Now and Not Alone

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