Customer First: Building Lasting Loyalty through Real-Life Strategies!

Customer First: Building Lasting Loyalty through Real-Life Strategies!

Come join us at The Jacquard, Autograph Collection for an exciting event focused on putting customers first! Learn how to create lasting loyalty through real-life strategies that work. Connect with like-minded individuals and gain valuable insights to enhance your customer relationships. Don't miss out on this opportunity to take your customer service game to the next level!

About This Event

After more than three decades of leading, building, and delivering world-class customer experiences, Tony Jordan is breaking from the boardroom to teach you—the public—everything he’s learned about creating a true Customer First culture. This is not a keynote or a panel discussion. This is a full-day, immersive workshop where you will leave with practical tools, real-life case studies, and step-by-step examples of how to put your customers at the center of everything you do.

Who Should Attend?

• Business leaders and C-suite executives who want to embed a Customer First culture across every department

• CX professionals seeking actionable frameworks to elevate their programs.

• Entrepreneurs and small-business owners who understand that exceptional CX is a competitive advantage.

• Sales, marketing, and customer-success teams looking to align around a unified vision of customer excellence.

Why This Seminar Is Unique

1. Proven Expertise: Your host, Tony Jordan, has spent 30+ years advising Fortune 500 companies, scaling startups, and revolutionizing customer experience across multiple industries.

2. Hands-On Learning: No theoretical fluff—every session includes real-world case studies, interactive exercises, and templates you can use on Day 1.

3. Limited Seating: We cap attendance at 30 to ensure small-group collaboration, personalized feedback, and direct access to the instructor.

4. Immediate Takeaways: Walk away with a copy of the book “Customer First: Lessons from Real-Life Experiences on Building Lasting Loyalty”, a toolkit of resources to use immediately and a network of peers committed to CX excellence.

Location Details

The Jacquard Hotel is nestled in the heart of Denver’s Cherry Creek North neighborhood—walking distance to boutique shops, cafés, and art galleries.

Complimentary coffee, tea, and snacks will be served throughout the day. Lunch is included in your ticket price.

Ample on-site parking is available (self-park or valet options) and the hotel is a short drive from Cherry Creek Mall, downtown Denver, and Interstate 225.

Hotel Address:

222 Milwaukee Street, Denver, CO 80206

General Admission: $350 per person (for this event only)

• Includes full access to all sessions, lunch, workshop materials and access to a free copy of book.

• Seats are assigned on a first-come, first-served basis.

• Payment Processing Fees: Eventbrite service fees (approximately 2.5 % + $1.59 per ticket) will be displayed at checkout.

Note: Once 30 tickets have sold, registration will close automatically.

Refund & Cancellation Policy

• Full refunds available up to 14 days before the event date.

• No refunds within 14 days of the event.

• Tickets are transferable to another attendee—please email directly to ask.tj@icloud.com at least 72 hours before the event to request a name change.

About the Instructor

Tony Jordan is a top-tier customer experience expert with over 30 years of hands-on leadership in sales, customer service, and executive roles. He is the author of Customer First: Lessons from Real-Life Experiences on Building Lasting Loyalty, and has guided organizations ranging from Fortune 500 companies to fast-growing startups in designing CX strategies that deliver measurable ROI.

With a reputation for unapologetically “calling out the gaps” and replacing them with scalable processes, Tony Jordan has been featured in Denver Business Journal, The Denver Post, Denver7 News and on iHeart Radio as a go-to thought leader in business building and customer experience.

Frequently Asked Questions:

Q: Who should attend?

A: Executives, managers, and CX professionals who want a hands-on, practical workshop that goes beyond theory. Ideal for teams (sales, marketing, product, support) who need to align around a unified CX vision.

Q: Is prior CX experience required?

A: No. Whether you’re new to customer experience or a seasoned practitioner, you’ll walk away with actionable tools tailored to your organization’s needs.

Q: What should I bring?

A: A laptop or tablet for note-taking, business cards for networking, and an open mind ready to dive deep into CX strategy. Materials and printed templates will be provided.

Q: Will there be networking opportunities?

A: Absolutely. We’ve built in multiple breaks and group exercises to ensure you can connect with like-minded professionals.

Q: What if I can’t attend in person?

A: This seminar is strictly in-person to ensure maximum interaction. If you cannot make the date, please consider joining our next session (dates TBD).

How to Register

1. Click “Register” at the top of this page.

2. Select your ticket quantity (limit 1 per attendee).

3. Complete your payment details.

4. You’ll receive an automated confirmation email with your ticket and event details.

Seats are extremely limited. Once we reach 30 registrations, this event will sell out—reserve your spot today!

Register Now →]

If you have any questions, please email us at ask.tj@icloud.com or call +1 (720) 390-9192. We look forward to helping you put your customers first!

Event produced by Tony Jordan/Invictus Incorporated. All rights reserved.