Cost saving is essential in Local Government and using AI Chatbots clearly has massive potential benefits. And chatbots clearly are repetitive across all councils so what's the point of everyone developing their own?

And how do you get going? Which technology do you choose, how do you fund it and how can you de-risk the project?

The answer is a combination of world leading technology with IBM Watson, Collaborative funding, pre-built bot ideas and hybrid human / chatbot solutions. Join us for a great digital collaboration day when you won't just hear new ideas, you will walk out with new plans.

Agenda:

9:30 Registration, Tea, Coffee

10:00 Introduction - Chatbots, Public Sector and crowdfunding
What sort of efficiencies will AI drive in the coming years and why do chatbots provide a good place to start?
Chris Patterson, MD, EscalateAI

10:15 IBM Watson Chatbots
IBM leads the world in AI and Natural Language - how does IBM Watson make a difference?
Richard Voaden, Channel Manager, IBM

10:45 Escalate AI in action – Setting up, managing and running hybrid bots
RBS have a hybrid human / live chat solution based on IBM Watson but that cost £millions. Escalate is an out of the box platform that integrates IBM Watson chatbots and human live chat. Chris will demonstrate how two live (SME) customers use the platform.
Chris Patterson, Founder, EscalateAI

11:15 Break

11:30 Local Government Chatbot Templates
Councils all have repeatable process and chatbots are no different be it bin collection days, planning or benefits. David will talk about pre-written bot templates that are a fast onramp to delivery.
David Patterson, Know Now.

12:00 Crowdfunding to drive digital innovation in Local Government
Stop talking about digital collaboration, and move towards a world where it's commonplace for local authorities, social housing and health organisations to co-fund and collaborate on the development of digital products that solve our shared challenges. Guy will discuss successful digital projects which have been cofunded and how chatbots fit perfectly into this kind of scheme.

Guy Giles, MD, C2II

12:30 Collaboration Conversations
All attendee discussion on where collaboration would work

13:00 Lunch

Some stats that matter:

70% of customers prefer messaging over voice for support
$8 billion - amount per year that chatbots can help businesses save by 2022
52% of customers hung up on calls after waiting too long for an agent
80% decrease in agent research time at call centres by using AI and chatbots
91% of dissatisfied customers will not return for a repeat purchase or service
$1 million potential annual savings for every second shaved off the AHT per call
99% improvement in customer response times for a Watson client
40% -70% of routine customer queries that can already be handled by chatbots

Find out more at EscalateAI.com

Registrations are closed

Crowdfunded IBM Watson Chatbots in the Public Sector