Creating Memorable Stays: Guest Service Skills: 1 Day Training in Cairns

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 Training Hours / PDUs
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks provided

Course Overview

The vibrant tourism industry in Cairns presents unique challenges for the hospitality sector, from welcoming a diverse range of international visitors to ensuring seamless communication among high-turnover seasonal staff. Miscommunication, poorly handled complaints, and missed upselling opportunities can impact business. This workshop helps hotel and hospitality professionals develop essential skills in cross-cultural communication, inter-departmental collaboration, and assertive customer service. Through expert-led discussions, roleplays, and realistic case studies, professionals will learn practical techniques to elevate the guest experience, improve hotel ratings, and increase revenue.

Learning Objectives:

By the end of this training, you will be able to:

• Communicate effectively with guests from diverse cultural backgrounds.
• Strengthen collaboration between different hotel departments.
• Resolve guest complaints gracefully to improve online ratings.
• Confidently promote and upsell hotel services and amenities.
• Apply a long-term customer focus to create guest loyalty.
• Deliver a consistently high level of service that elevates the brand.
• Utilize guest personalization techniques for enhanced guest experience.

Target Audience

• Hotel front desk and reception staff
• Housekeeping supervisors and staff
• Hotel managers and assistant managers
• Seasonal and casual hotel staff
• Guest relations and concierge professionals

Why Choose This Course

Our workshop provides a hands-on, practical approach to solving the real-world challenges facing today's hospitality professionals. Designed for all hotel staff, this course equips professionals with essential skills to improve guest satisfaction, reduce negative reviews, and increase revenue. You’ll gain actionable knowledge through expert-led instruction, real-world case studies, and interactive activities, setting you up for success in your hotel or resort.

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Bring your team and save

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Looking to bring this training directly to your team?

We offer a tailored in-house version of this workshop, bringing hospitality excellence directly to your team. Delivered on-site, this 1-day workshop can be customized with industry-specific examples, case studies, and strategies that align with your company’s needs. It’s a cost-effective solution for building a service-focused workforce, enhancing productivity, and preparing your team for the demands of the Cairns tourism market—without the need for travel or downtime.

Contact us today to schedule a customized in-house, face-to-face session: eventbrite@mgaussie.com