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Creating an Exceptional Service Experience
By UAB Learning & Development
Date and time
Wednesday, August 14, 2019 · 1 - 3:30pm CDT
Location
Medical Towers
1717 11th Avenue South Room 419A Birmingham, AL 35205Description
Regardless of position, we must all practice some form of service. Learn and practice communication techniques for different situations including building rapport, diffusing tension and recovering service. This class will outline the hallmarks of exceptional service and demonstrate practical communication models that will empower you across all interactions, from the warm and simple to those that are difficult.
Key Takeaways
- Understand the characteristics of exceptional service
- Identify ways of building rapport
- Implement influential communication techniques
- Implement techniques for dealing with difficult customers
We’re looking forward to working with you!