Name: Copy of The Nutcracker
Start: 2025-11-29T14:00:00-08:00
End: 2025-11-30T17:00:00-08:00
Location: Sherwood Hall

Question 1

Why is there a ticket service fee?

Accepted Answer

Eventbrite charges a service fee for each ticket purchased. This is what allows us to use their online ticketing and check-in system. Eventbrite automatically sets the fees based on the ticket price.

Question 2

Did you raise your ticket prices this year?

Accepted Answer

No. Our last increase was in 2022. However, due to the increased costs associated with creating a live show (venue rental, tech crew, etc.) we have decided to keep the ticket price at the same level.

Question 3

Is there a minimum age to attend The Nutcracker?

Accepted Answer

This is a family friendly ballet and we encourage people of all ages to join us. We do ask that all of those attending be comfortable in a live theater environment.

Question 4

What are my parking options at the event?

Accepted Answer

Free parking is available in the parking lot at Sherwood Hall. DO NOT park in the Salinas Rodeo Grounds parking.

Question 5

What is not allowed?

Accepted Answer

Photography and video recording of the performance is prohibited! Those violating this rule may be asked to leave the performance without a refund. There will be an opportunity to purchase a DVD of the performance.
Outside food and beverages are prohibited.

Question 6

Do I have to bring my printed ticket to the event?

Accepted Answer

No. You may also have your ticket available for scanning on your mobile phone. Should you forget your ticket a photo ID may be needed to confirm your purchase with the box office staff.

Question 7

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Accepted Answer

Yes. Some people may prefer to use one name for multiple ticket purchases or when giving a ticket as a gift. Each ticket purchased has a unique barcode allowing this. Once a barcode has been scanned that code becomes invalid in the ticketing system.

Question 8

Can I buy tickets anywhere else?

Accepted Answer

Yes. Tickets may also be purchased in person at Jeanne Robinson Dance Arts (380 Monterey St., Salinas, CA). Should any tickets still be available the day of the performance they will be sold at the theater box office one hour prior to showtime. We do recommend purchasing tickets in advance.

Question 9

My child is performing in The Nutcracker. Should I bring them in the front door with me?

Accepted Answer

No. You will be given a call time with when and where to drop your child off prior to the show date. If you are still unsure, please come to the stage door entrance with your child and our volunteers will be able to assist.

Question 10

Since my child is in the show am I able to enter through the stage door entrance with them?

Accepted Answer

No. The only people allowed through the stage door are performers, studio teachers, tech crew and scheduled volunteers. All ticketed attendees must enter through the main entrance.

Question 11

Can I come backstage to pick up my child after the performance?

Accepted Answer

No. The only people allowed backstage are performers, studio teachers, tech crew and scheduled volunteers. To pick up your child, you must head to the glass doors in the lobby to meet our volunteer team. They will then go through our check out procedure with you.

Question 12

Why am I unable to buy my ticket online right before the performance?

Accepted Answer

Online ticket sales end 2 hours before each performance time. Tickets can be purchased at the box office one hour prior to curtain.

Question 13

I purchased tickets through Eventbrite and now can not attend. Can I get a refund at the studio?

Accepted Answer

No. Refunds for tickets purchased through Eventbrite must be done through the Eventbrite website. Eventbrite refunds may be submitted up to one (1) day prior to the performance. After that day tickets are unable to be refunded. Please note that Eventbrite service fees are unable to be refunded.

Question 14

What is Sherwood Hall's Covid-19 mask policy?

Accepted Answer

There is currently no mask mandate for the City of Salinas.

Question 15

I am interested in dance classes. Where can I learn more about Jeanne Robinson Dance Arts?

Accepted Answer

Please visit us at w ww.jeannerobinsondancearts.com to view our current class schedule.

Copy of The Nutcracker

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