Contact Center & AI – The Future of Customer Service Starts Here

Join us in Ljubljana for an exclusive in-person event exploring how AI is reshaping the Contact Center industry. This event brings together professionals and technology enthusiasts to uncover how AI can revolutionize customer interactions, improve operational efficiency, and empower teams to deliver outstanding customer experiences.

Event Details:

📅 Date: Wednesday, November 19, 2025 
🕓 Time: 14:00 – 16:00 
📍 Location: Arena Stožice, Ljubljana, Slovenia

Agenda:

• • 14:00 – 14:15 | Welcome & Introduction 
  Opening remarks, an overview of current trends in artificial intelligence and customer support, and an introduction of Mplus Group (Mplus & Graia).

• 14:15 – 15:45 | Workshop Sessions 
  Practical insights into how AI can transform customer interactions, improve operational efficiency, and empower support teams to deliver exceptional service.

• 15:45 – 16:00 | Closing & Q&A 
  Interactive discussion and key takeaways.

• 16:00 – 18:00 | Networking & Refreshments

Food, drinks, and networking with participants as well as the sponsors, including KK Cedevita Olimpija.

• 18:30 | EuroCup Basketball Game 
• 🏀 KK Cedevita Olimpija (Slovenia) vs. Veolia Towers Hamburg (Germany)

Special Collaboration: EuroCup Game

This event is organized in collaboration with KK Cedevita Olimpija, one of Slovenia’s leading basketball clubs. All registered participants will receive a complimentary ticket to the EuroCup basketball game between: 

• 🏀 KK Cedevita Olimpija (Slovenia) vs. Veolia Towers Hamburg (Germany) 
• Tip-off: 18:30 at Arena Stožice

Between the workshop and the game, attendees will enjoy:

• A networking reception with sponsors of the Cedevita Olimpija Basketball Club

• Food and drinks in a relaxed setting

• The opportunity to connect with industry peers and local business professionals

Why attend:

• Learn how AI is transforming customer service and support operations.

• Gain actionable insights from industry experts and real-life case studies.

• Expand your professional network in a dynamic, engaging atmosphere.

• Enjoy an unforgettable sports experience as part of your event day.

Registration:

Attendance is complimentary but capacity is limited to ensure a high-quality experience.
Submitting a registration request does not guarantee a seat; confirmations will be sent to approved participants by email.