Conflict Resolution Confidence: When Words Matter Most

Live Webinar or Recording

January 14, 2026, 12:00 pm - 1:00 pm Eastern

Conflict in the workplace is inevitable—but anger, hurt feelings, and distrust don’t have to be. When handled poorly, conflict can derail teams, damage relationships, and negatively impact organizational performance. This dynamic and highly interactive webinar, delivered in Pamela’s signature fast-paced style, empowers professionals to recognize their own conflict style, understand others’, and navigate disagreements with emotional intelligence and purpose. With the right approach, conflict becomes not a roadblock but a springboard for better collaboration, stronger relationships, and improved outcomes.

Attendees will gain actionable tools and insights to resolve conflict with confidence and clarity. Through innovative techniques and one-of-a-kind communication strategies, participants will learn to build trust, reduce defensiveness, and promote mutual respect in even the most challenging conversations. Whether you're dealing with difficult personalities or simply looking to strengthen team cohesion, this program delivers the skills you need to manage conflict constructively and assertively.

• Discover your personal conflict “style” and how to leverage it for enhanced collaboration.
• Learn powerful language patterns to respectfully and productively communicate differences in opinion.
• Master the art of constructive conflict communication in high-stress situations.
• Enhance relationships by using language that builds connection and avoiding words that trigger defensiveness.
• Understand how to work effectively with individuals who have different or dysfunctional conflict resolution styles.
• Reap the professional and personal benefits of assertive conflict resolution techniques.
• Build emotional intelligence to navigate workplace conflict with composure and confidence.

Why this webinar is a benefit to attend:
You’ll walk away with the tools to transform conflict into connection, reduce workplace stress, and strengthen team performance—all while growing your leadership and communication skills.

Guest Speaker: Pamela Jett - Jett Communication, Inc

Level: Basic

Format: Live Webcast