Conflict Management Skills

Productive conflict is setting aside personal emotions and focusing on a solution that supports the team’s needs and objectives. When people learn to solve problems together, it strengthens relationships.

Effectively dealing with conflict also requires a mindset shift from negative to positive. In every conflict, there is a learning opportunity. Often, creative problem-solving and innovation is the outcome of collaborative conflict resolution.

In this workshop, you will learn conflict management practices for fostering understanding and creating agreements for working together.

Outcomes:

• Understand the root of most conflict
• Acquire techniques to help uncover expectations and identify mutual needs
• Improve collaboration through direct and productive conversations

Facilitator: Nicole Blevins