Conflict Management for New Supervisors [Micro-Learning]

All organizations encounter conflict because individuals naturally differ in perspectives, values, and approaches. Conflict is normal, inevitable, and essential — highlighting underlying issues, driving problem-solving, and creating opportunities for growth. When managed constructively, conflict encourages open-mindedness, introduces fresh perspectives, sparks innovation, and strengthens relationships. Effective supervisors not only anticipate conflict but also embrace it as a valuable aspect of organizational dynamics.

Organizations benefit from leaders skilled in managing and resolving conflict effectively. Conflict Management for New Supervisors is a two-hour micro-course designed to equip participants with the knowledge and tools to turn conflict into a constructive learning experience.

Objective

By the end of this course, participants will be able to distinguish between productive and non-productive conflict, identify common causes of workplace conflict, and apply win-win strategies to manage and resolve conflicts effectively.

Who Should Take This Course

This course is valuable for anyone seeking practical conflict resolution skills to improve communication, handle challenging situations, and contribute to a positive work environment.

• New Managers and Supervisors
• Administrative/Support Staff • Project Managers
• Emerging Leaders
• Team Leads
• Conflict Resolution Professionals
• Team Members
• Human Resources Personnel
• Committee and Department Heads