Conflict Management 1-Day Workshop | Boston, MA

Event Details

• Duration: 1-Day Practical Training (8 Hours)
• Timing: 9:00 AM – 5:00 PM (including breaks)
• Location: Location shared via email ( Complete Address )
• Format: Classroom Training (Virtual option available on request)
• Language: English
• Certificate: Course Completion Certificate
• PDUs Awarded: 8 Professional Development Units
• Contact: info@learnerring.com

Event Description

Master the art of managing conflicts and difficult conversations at work.

Wherever people work together, disagreements and differing perspectives are inevitable. Unresolved conflicts can quietly damage trust, lower morale, and impact productivity. This Conflict Management & Communication Skills 1-Day Workshop is designed to equip professionals, managers, and leaders with practical strategies to handle conflicts constructively, build collaboration, and maintain strong working relationships.

Through a highly interactive format including self-assessments (TKI®), role plays, case studies, and simulations, you’ll gain hands-on experience in understanding human behavior, managing emotional triggers, and applying proven conflict resolution techniques in real workplace situations.

By the end of this workshop, you’ll be equipped to turn potential conflicts into opportunities for open communication, growth, and team success.

🎯 Key Learning Objectives

• Understand the science behind workplace conflicts and their impact on performance
• Discover your conflict management style using the Thomas-Kilmann Instrument (TKI®)
• Learn effective communication techniques to resolve conflicts calmly and assertively
• Identify and adapt to different personality types during conflict situations
• Apply proven frameworks and strategies for managing difficult people and emotions
• Develop trust, credibility, and collaboration in your teams
• Practice third-party mediation and conflict resolution techniques
• Transfer learning back to your work environment using templates and practical tools

💡 How You Will Benefit

✅ Handle difficult conversations confidently and professionally
✅ Prevent conflicts from escalating into bigger issues
✅ Build stronger, more trusting workplace relationships
✅ Improve emotional intelligence and empathy
✅ Strengthen your leadership and team communication skills
✅ Enhance productivity, morale, and overall team performance

Workshop Agenda (9:00 AM – 5:00 PM)

09:00 AM – 09:30 AM
Welcome & Introduction
Icebreaker activity, workshop overview, identifying common workplace conflict situations

09:30 AM – 10:45 AM
Module 1: Understanding Conflict Dynamics
Science behind workplace conflicts, types and causes, identifying early warning signs

10:45 AM – 11:00 AM
Tea / Coffee Break

11:00 AM – 12:30 PM
Module 2: Understanding Human Behaviour & Personality Types
Behavior patterns, emotional triggers, personality types, emotional intelligence in conflict

12:30 PM – 01:30 PM
Lunch Break

01:30 PM – 03:00 PM
Module 3: Conflict Management Styles & Strategies
TKI® self-assessment, five conflict-handling modes, choosing the right strategy, case studies

03:00 PM – 03:15 PM
Tea / Coffee Break

03:15 PM – 04:30 PM
Module 4: Managing Difficult People & Conflict Resolution Tools
Handling aggressive or passive behavior, negotiation techniques, creating win-win outcomes

04:30 PM – 05:00 PM
Module 5: Communication for Resolution & Wrap-Up
Constructive communication techniques, mediation practice, action planning & feedback

👥 Who Should Attend

• Managers, team leaders, and supervisors
• HR professionals and trainers
• Project managers and coordinators
• Professionals handling cross-functional teams
• Anyone looking to improve interpersonal communication and handle workplace conflicts effectively

🏆 Workshop Features

• 1 full day of interactive, practical training
• Role-plays and simulations for real-world experience
• Scientifically validated assessments (TKI®)
• Take-home templates, worksheets, and job aids
• Certificate of Completion

Corporate & Team Training Available

Want this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at corporate@learnerring.com for details.