Business Communication
(Written and Oral Skills)

This training aims to provide important considerations when writing email, business letters, and communicating in the workplace. From proper behavior in oral communications to technical writing skills, this module aims to provide participants with the skills to communicate professionally in different forms.

Bring own laptop

INCLUSIONS

For onsite:

printed handout
printed certificate
fastfood lunch
AM and PM snacks
candies and coffee
WIFI access

For via Zoom:

PDF handout
PDF certificate

Where in Cubao:

Mpower Learning Manila

222 Vivaldi Residences, 628 EDSA cor Aurora Blvd., Cubao, Quezon City

TIME

All schedules are set at 8AM-5PM. However, if the headcount is low, the training may be set at 9AM-4PM or 9AM-5PM. Your certificate, still, will indicate 8 hours.The start time and end time will be finalized three days before the class. Please look for an email from inquire@insightsmanila.com or chat with us to confirm.

OUTLINE

I. Introduction: the Importance of Proper Communication

Identifying Characteristics of Effective Communication
Recognizing Barriers to Communication
Understanding Effects of Miscommunication in the Workplace

II. Grammar Review: the Most Common Errors

Ensuring Subject-Verb Agreement
Using Active vs. Passive Voice
Identifying Common Grammar Mistakes in Emails
Maintaining Professional and Appropriate Word Choice

III. A Customer-Centric Approach to Communication

Demonstrating Politeness in Writing
Expressing Apologies Clearly and Sincerely
Writing for Customer Service Scenarios
Applying Customer Service Principles to Written Communication
Delivering Negative Responses Positively and Professionally

IV. Key Aspects of Email Writing

Writing Concisely and Coherently for the Target Audience
Choosing the Appropriate Format and Tone
Constructing Complete and Effective Emails
Conveying Messages Clearly and Accurately
Writing Instructions Effectively
Understanding and Using Standard Email Structures

V. Email Writing and Etiquette Workshop

Observing Email Etiquette in Professional Settings
Applying Tips for Writing Business Letters
Creating Proposals and Sales Emails or Letters
Writing Professional Apology Emails or Letters
Composing Formal Invitation Emails or Letters

VI. Aspects of Oral Communication in the Workplace

Handling Face-to-Face Conversations Professionally
Managing Tone, Volume, and Pace
Using Appropriate and Confident Body Language
Conducting Effective Phone Conversations
Applying a Customer-Centric Approach to Phone Calls
Practicing Active Listening and Proper Probing Techniques
Participating in Meetings and Discussions Effectively
Clarifying and Confirming Information During Conversations

VII. Oral Communication Challenges Workshop

Giving Clear and Constructive Feedback
Building Rapport with Colleagues and Clients
Practicing Assertiveness in Communication
Presenting Confidently to an Audience
Managing Communication Under Pressure or During Conflict

Communication Skills in the Workplace