Communication & Conflict Resolution

Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict.

TOPICS

Communication

• Determining your communication style
• 4 types of communication
• 2 dimensions of communication style
• Communication style strengths and trouble spots
• Interacting with other communication styles
• Assessment: What's My Communication Style?

Conflict

• Understanding conflict
• Practicing conflict resolution
• Development planning
• Understanding 10 typical conflict situations
• Assessment: Conflict Strategies Inventory

GOALS

• Identify the importance of communication skills in building effective work relationships
• Describe the obstacles that impact communication within an organization
• Demonstrate how to effectively send and receive messages to achieve collaboration
• Understand the importance of effective listening
• Use appropriate questioning techniques
• Describe a process for resolving conflict
• Practice resolving conflict situations