Communication & Conflict Resolution

Communication & Conflict Resolution

Participants will discover strategies for working with difficult people and how to manage responses, especially in stressful situations.

By Employers Network

Date and time

Wednesday, December 10 · 8:30am - 4:30pm EST

Location

Employers Network

1004 S Pine Street Spartanburg, SC 29302

Refund Policy

Refunds up to 10 days before event

About this event

  • Event lasts 8 hours

Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict.

TOPICS

Communication

  • Determining your communication style
  • 4 types of communication
  • 2 dimensions of communication style
  • Communication style strengths and trouble spots
  • Interacting with other communication styles
  • Assessment: What's My Communication Style?

Conflict

  • Understanding conflict
  • Practicing conflict resolution
  • Development planning
  • Understanding 10 typical conflict situations
  • Assessment: Conflict Strategies Inventory

GOALS

  • Identify the importance of communication skills in building effective work relationships
  • Describe the obstacles that impact communication within an organization
  • Demonstrate how to effectively send and receive messages to achieve collaboration
  • Understand the importance of effective listening
  • Use appropriate questioning techniques
  • Describe a process for resolving conflict
  • Practice resolving conflict situations

Tickets

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Organized by

Employers Network

EN provides training, information, and guidance to help its members recruit, train, engage and retain associates in workplaces that value sound management practices and enlightened employer-employee relations programs.

Our training services include leadership skills, team-building, service excellence, human resources issues, and computer software.