Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict.
TOPICS
Communication
- Determining your communication style
- 4 types of communication
- 2 dimensions of communication style
- Communication style strengths and trouble spots
- Interacting with other communication styles
- Assessment: What's My Communication Style?
Conflict
- Understanding conflict
- Practicing conflict resolution
- Development planning
- Understanding 10 typical conflict situations
- Assessment: Conflict Strategies Inventory
GOALS
- Identify the importance of communication skills in building effective work relationships
- Describe the obstacles that impact communication within an organization
- Demonstrate how to effectively send and receive messages to achieve collaboration
- Understand the importance of effective listening
- Use appropriate questioning techniques
- Describe a process for resolving conflict
- Practice resolving conflict situations
