Communication as a Nanny: How to be a powerful communicator

This 2.5-hour communication and conflict resolution course is here to help you handle the unique challenges of working in private, high-expectation setting.

This course will:

• Give Norlanders knowledge to adjust their communication style for different ages and audiences and pick up tips for being diplomatic and discreet when working with high-net-worth families.
• Help you brush up on your digital etiquette, so your messages, whether it’s a quick WhatsApp or a detailed nanny diary, always come across as professional and clear.
• Explore ways to handle conflict calmly, stay neutral, and build strong, lasting relationships with both families and colleagues in the home.

The training is practical and down-to-earth, giving you strategies you can use right away to communicate with confidence, credibility, and sensitivity. This course has been created with Norlanders in mind, however, the content is relevant for all who work directly with families.

This course will be delivered by David Cotter from Think Tutors. Think Tutors is a private education and tutoring company that offers bespoke academic support and educational services tailored to individual students and families.