Communicating with Clients: How Personality Profiles Affect Your Messaging

In this presentation, you will learn how to be a versatile communicator and message with your clients more effectively. Successful and meaningful relationships are possible when we can identify and empathize with different modes of communication. You will learn how to identify your own individual communication style and determine how you are wired. Also, you will be able to assess the characteristics of your client’s and team members’ communication styles and pivot to relate more effectively with them.

Phyllis Harbinger, FASID, NCIDQ, CID, is a Professional Interior Designer, Strategy Coach, Author, Speaker, and Educator. She has successfully run her award-winning firm, Design Concepts/Interiors, LLC, (DCI Studio) which services both commercial and residential clients worldwide since 1993.