Question 1

I only see one date listed on the ticket at checkout.  Isn't this a two-day workshop?

Accepted Answer

When purchasing a seat for this training, please select the start date of the workshop.  This will register you for both days of the selected two-day workshop.  You will receive a follow-up email from PHIL with additional details.

Question 2

What can I do if my organization doesn't allow me to pay by credit card?

Accepted Answer

Please reach out to us at info@pophealthinnovationlab.org for alternative payment processing.

Question 3

Is this workshop being hosted online or in person?

Accepted Answer

This health-department specific workshop will be hosted online. We use Zoom technology for all virtual sessions.  If you'd like us to host a personalized session for your LHD or conduct an in-person event, please reach out to us at info@pophealthinnovationlab.org.

Question 4

Can more than one person from my organization attend?

Accepted Answer

Yes! Training is more powerful and easier to implement when you have multiple people from your team sharing knowledge and building skills together. We offer a 20% group discount off the regular rate when three or more people register together to attend the same workshop.

Question 5

What currency does this workshop series use?

Accepted Answer

We are based in the United States and our registration is in US dollars.

Question 6

What time zone are the workshops using?

Accepted Answer

Workshops are listed in Mountain Time (US & Canada). Please review specifics about the time zone for the workshop of your interest in the detailed agenda section above.

Question 7

What accessibility practices will the virtual workshops use?

Accepted Answer

We turn Zoom auto-captions on for each virtual workshop. We will send out copies of any presentation or handouts ahead of the workshop session. After the workshop, we will share any referenced resources and you will have access to the event recording for 30 days.

Question 8

Can multiple people attend with a single registration?

Accepted Answer

No. These workshops are interactive and will require each person to participate in activities within small groups. We have capped the registration at a certain number of participants to ensure effective teaching and connection between peers. Each person, therefore, requires their own registration.

Question 9

Do I have to be seasoned in collaboration work to attend this workshop?

Accepted Answer

This workshop is for LHD leaders, stewards, and members of collaborative bodies working to advance well-being in their communities.  Turn-over is a common thing in collaboratives.  We invite anywho who identifies with any of the "Who Should Enroll" bullets to attend-despite years of experience.

Question 10

Are tickets refundable?

Accepted Answer

Tickets are refundable until two weeks prior to the event. Registrant who cancel will receive a refund of their registration fee minus Eventbrite fees and a 10% PHIL processing fee. The 10% fee covers non-recoupable administrative expenses associated with registration and event preparation.

Question 11

What are the refund request deadlines for the workshop?

Accepted Answer

Requests for refunds must be received at info@pophealthinnovationlab.org no later than January 14, 2025 for this workshop.

Question 12

How do I request a refund?

Accepted Answer

All refund requests should be emailed to info@pophealthinnovationlab.org. Please note, we are unable to process refunds after a refund deadline has passed. Please see refund deadlines below.

Question 13

What is the difference between this workshop and the "Strategic Collaboration" workshop options?

Accepted Answer

Content of the two workshops is similar. However, this workshop is specifically for LHDs.  This provides a unique opportunity for LHDs to discuss shared challenges and opportunities as you address collaboration.  If you'd like to learn with people from other sectors, consider attending the other.

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