MOCA JACKSONVILLE PROGRAM CANCELLATION AND REFUND POLICY

At MOCA Jacksonville, we understand that plans can change. We strive to accommodate the needs of our guests while ensuring that our events and programs continue to run smoothly for everyone involved.

Cancellation by the Guest:

More than 2 days before the program: Full refund available minus Eventbrite ticketing fee.

1-2 days before the program: Refund requests must be sent to museum contact.

Less than 24 hours before the program: Refunds are not available.

Rescheduling:

Guests may request to be rescheduled to a later program, subject to availability, with no penalty if done more than 2 days in advance of their program.

Cancellation by MOCA Jacksonville:

MOCA Jacksonville reserves the right to cancel any event due to unforeseen circumstances or events beyond our control. In such cases, a full refund or rescheduling option will be offered.

Notification:

All cancellations or rescheduling requests must be made in writing to our Education Department at mocaeducation@unf.edu. Please include your event details and contact information for prompt processing.

We appreciate your understanding and cooperation with our cancellation policy. Our goal is to provide a seamless experience for all our guests and patrons.

MOCA JACKSONVILLE MEMBERSHIP TICKET POLICY

Ticket Allocation:

Individual Members: Individual members are entitled to reserve or purchase one (1) member ticket for each event or program in which a member level ticket is offered.

Dual Members and above: Dual level memberships and above are entitled to reserve or purchase two (2) member tickets per event for each event or program in which a member level ticket is offered.

Avant Garde Circle Members and above: Members at this level and above are entitled two (2) free tickets to one program of their choice per year. Contact Development at mocadevelopment@unf.edu to reserve.

Membership Level Association

Your membership level is directly associated with your ticket privileges. We encourage you to explore the various levels of membership to find the one that best suits your cultural interests and event attendance desires.

Donor Circle Members may request additional event and program tickets by contacting the Development Department at mocadevelopment@unf.edu.

Your membership number may be required to complete certain reservations. This can be found printed on your membership card. Please contact mocamembership@unf.edu if you need assistance locating your membership number.

Policy Adherence:

We kindly ask that all members adhere to the ticket allocation policy. This ensures fairness and opportunity for all members to participate in our exclusive events.

Ticket Transfer:

Tickets are non-transferable and are intended for use by the member(s) registered under the membership account. Identification may be required at the event entrance to match our membership records.

Enjoyment for All:

Our policy is designed to maximize enjoyment for all our members. We believe in the power of art to connect, inspire, and engage our community.

We thank you for your understanding and for being an integral part of MOCA Jacksonville. Your support as a member allows us to continue offering a diverse range of events and programs.

Please feel free to reach out to our membership services team at mocamembership@unf.edu if you have any questions or need further clarification on your membership benefits.

Coffee with a Curator | Sebastian Vallejo with Ian Carey