Who should attend this workshop?

Doctors, nurses, administrators, and healthcare staff who want to improve communication and teamwork.

Do I need prior training in communication?

No, the workshop is designed for all healthcare professionals regardless of prior experience.

What skills will I gain in 1 day?

Practical techniques to simplify medical terms, improve collaboration, and handle emotional patient interactions.

Will this workshop help reduce patient complaints?

Yes, it provides clear methods to manage patient expectations and improve satisfaction.

Do I get certification?

Yes, professionals receive a Course Completion Certificate to showcase their professional development.

Can this workshop be tailored to hospitals or clinics?

Absolutely, we offer in-house sessions designed for your team’s specific challenges.

What materials are provided?

Professionals receive a workbook, role play, case study and quick-reference communication guides.

How does this course address the challenge of inter-departmental communication?

The agenda includes a dedicated module on Strengthening Team Collaboration that focuses on improving handovers, breaking down departmental silos, and fostering shared accountability among all healthcare staff.

Is this course suitable for professionals who have been in the field for a long time?

Absolutely. The content is designed to provide both a refreshment on foundational principles and new, innovative strategies for all experience levels, from junior staff to senior administrators

How does the course address the issue of staff burnout?

Our module on Handling Emotional Conversations provides practical strategies to manage emotionally taxing situations and offers techniques to protect yourself from emotional burnout.

Multiple dates

Closing the Communication Loop for Doctors: 1 Day Training in Adelaide

By MG Aussie

Master doctor-patient communication, teamwork, and emotional conversations in this interactive Adelaide workshop.

Location

Regus-Adelaide, Spaces Wayville

2-3 Greenhill Road, Wayville Ph No: 61(0) 2 80155605 Adelaide, SA 5034 Australia

Agenda

Module 1: Communicating Without Jargon

• Replace technical jargon with patient-friendly language • Ensure understanding through “teach-back” methods • Build patient trust with clarity • Activity

Module 2: Supporting Nurses & Building Morale

• Recognize contributions of nursing staff • Create supportive leadership practices • Reduce turnover through motivation • Case Study

Module 3: Strengthening Team Collaboration

• Improve handovers and information flow • Break silos between doctors, nurses, and admin staff • Build shared accountability • Activity

Module 4: Reducing Patient Frustration

• Manage expectations during long wait times • Deliver timely, empathetic updates • Use transparency to build trust • Role play

Module 5: Handling Emotional Conversations

• Communicate bad news with empathy • Support families in end-of-life care • Protect staff from emotional burnout • Case Study

Module 6: Integrated Care Simulation

• Apply collaborative techniques to real scenarios • Enhance decision-making under pressure • Strengthen team response strategies • Simulation Exercise

Good to know

Highlights

ages 18+
In person
Paid parking

Refund Policy

Refunds up to 7 days before event

About this event

Business • Career

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 Training Hours / PDUs

Certification: Course Completion Certificate

Refreshment: Lunch, beverages, and light snacks provided

Course Overview

Adelaide’s healthcare sector faces challenges like jargon-heavy communication, undervalued nursing staff, weak collaboration, and patients frustrated by long waits. Adding to this, healthcare professionals often struggle with sensitive emotional conversations.

This 1-day workshop helps doctors, nurses, and healthcare administrators develop skills in clear communication, empathy, collaboration, and patient engagement. With expert-led discussions, role plays, and case studies, participants will learn practical techniques to improve patient satisfaction, build team trust, and deliver compassionate care.

Learning Objectives:

By the end of this workshop, participants will be able to:

Communicate medical information in patient-friendly language.
Recognize and improve nurse morale and engagement.
Enhance collaboration across medical and admin teams.
Reduce patient complaints through proactive communication.
Deliver emotionally sensitive conversations with professionalism.
Build sustainable skills for better patient trust and care.

Target Audience

Doctors and specialists
Nurses and allied health professionals
Hospital administrators and clinic managers
Healthcare educators and trainers

Why Choose This Course

Our workshop provides a hands-on, practical approach to transforming healthcare communication and teamwork. Designed for doctors, nurses, and administrators, this course equips professionals with essential skills to improve patient satisfaction, reduce miscommunication, and strengthen staff collaboration. You’ll gain actionable knowledge through expert-led instruction, real-world healthcare case studies, and interactive activities, setting you up for success in your practice or hospital.

Bring your team and save

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Looking to bring this training directly to your team?
We offer a tailored in-house version of this workshop, bringing healthcare communication and collaboration strategies directly to your hospital or clinic. Delivered on-site, this 1-day workshop can be customized with real case studies and practical role plays tailored to your team’s needs. It’s a cost-effective way to boost patient trust, reduce stress, and improve team performance—without travel or downtime.

Contact us today to schedule a customized in-house, face-to-face session: eventbrite@mgaussie.com

Frequently asked questions

Organized by

MG Aussie

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