$499 – $599

CFN Journey Mapping "Train the Trainer" Workshop Denver

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Location

Denver

(specific Hotel/room will be provided after payment)

Denver, CO

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Description

How do I start?

What are Journey Map Best Practices?

Who is involved in building the Journey Map?

What are pitfalls to avoid when involving customers?

Should I integrate survey data?



Who should attend?

If you are a CX Program Manager, CCO, VP/Director of CX, or involved in the Journey Mapping process at your company, and you live in Colorado, this is the Workshop you need to attend!

In this hands-on session, you will learn best practices, tools, shortcuts, and tips from seasoned CX and Journey Mapping practitioners who have built hundreds of maps and managed CX programs at billion dollar companies.

What will you learn?

  • How to “kick off” your Journey Mapping efforts with your customers and team members
  • Best practices to engaging team members to build impactful journey maps
  • How to use customer feedback to identify Moments of Truth and Pain Points
  • How to build a full end-to-end customer journey map
  • Who to invite to your Journey Mapping workshops and why
  • The best way to structure your mapping workshops for in-person and remote contributors
  • Techniques to capture your map via “post it” notes and using latest technology
  • How to gain internal buy-in and accountability
  • How to best use action planning worksheets, scorecards, and survey tools
  • Best approaches to driving internal actions
  • …and so much more!

Tags

(Journey Mapping) (Customer Experience) (CX) (Retention)

(Customer Success) (Touchpoints) (Best Practices)

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Date and Time

Location

Denver

(specific Hotel/room will be provided after payment)

Denver, CO

View Map

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