Question 1

What time should we arrive?

Accepted Answer

Lobby doors will open for check-in 1 hour prior to event start time. Please arrive no later than 15 minutes before event start time to allow ample time for your group to be seated.  Late arrivals may be denied seating or required to sit in the mezzanine depending on event capacity.

Question 2

May I choose my own seating?

Accepted Answer

Specific seats cannot be selected or reserved at the time of registration. Carver staff will assign specific seats or sections to groups and individuals based on the overall seating needs for the performance and audience. For accessible seating, please contact education@thecarver.org.

Question 3

Where do we park? Is there a cost for parking?

Accepted Answer

There is ample free parking for Youth Matinees. Patrons may park in our parking lot located at 2`15 N. Hackberry. Additional parking is off of Center Street in our back parking lot or street parking.   Signage and traffic control officers will direct patrons to available parking.

Question 4

Where do buses drop off and pick-up?

Accepted Answer

Buses and shuttles should unload and load patrons curbside at the main entrance at 226 Hackberry St.  After dropping off, bus drivers will be given direction to nearby parking during the event. Accessible drop-off and entrance ramp is located on Center Street in the designated area.

Question 5

Is there a place for my group to eat lunch?

Accepted Answer

There is not a designated space for groups to eat lunch. There are nearby parks that  are good options, weather permitting. Food and drink is not allowed in theatre nor are concessions sold during matinees . To inquire about alternative lunch accommodations, please contact education@thecarver.org.

Question 6

What if I need to cancel my reservation?

Accepted Answer

If you must cancel your reservation, please do so with as much notice as possible by editing your registration in Eventbrite or contacting education@thecarver.org. Failure to do so may result in all future reservations being cancelled.

Question 7

How do I change the quantity of seats requested?

Accepted Answer

If you must change the number of seats you originally requested, you may manage your registration online using your confirmation email or you may contact education@thecarver.org. Increases to seat requests will be accommodated based on availability at the time of the request.

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