About the Webinar:
AI is no longer just for IT; it’s quietly transforming how HR teams serve employees, reduce friction, and support culture. In this session, Pendolino consultant Ben Gaines will walk through how he built a custom HR chatbot that reads the employee handbook, answers benefits questions, and even offers guidance when people just need to vent.
We’ll explore the promise (and pitfalls) of AI tools in HR, show off a working demo, and spark discussion around when and how organizations should embrace emerging tech to better support their people.
Whether you’re AI-curious or actively experimenting, you’ll leave with fresh ideas and real-world context for what’s possible.
Key Takeaways:
- See a real-world HR chatbot in action — and understand how it can reduce admin load while increasing employee access to key info.
- Understand where AI fits in the HR toolkit — including practical use cases, limitations, and ethical considerations.
- Leave with a framework for thinking about AI in your organization — what to automate, what to humanize, and how to balance both.
About the Speaker:
Ben Gaines is a seasoned executive leader with over 15 years in the leadership and human resource arenas. Along with his experience in leadership, Ben holds a doctorate degree in Leadership and Social Justice from the University of California, San Diego. Ben brings a variety of experience from education, non-profit and small-to-midsize companies. He brings years of consulting experience and uses such experience to develop strong relationships with the clients he serves.
Webinar Qualifies for Recertification Credits
- HRCI: 1 General
- HRCI 1 Business
- SHRM: 1 PDC
*Recertification codes will be made available for those in attendance
