Building an Operational Plan |SI| 11/3/2025 (IN-PERSON)

***PLEASE NOTE: This course will be taught by Dr. Janet Leslie IN-PERSON on Monday, November 3, 2025 from 2:00 PM- 4:00 PM at the St. George Library Center (5 Central Ave, Staten Island, NY 10301)***

Many businesses fail not because of a bad business idea, but because there was no system that standardized, measured, and improved its operations.

The goal of this course is to help you translate your business concept into an efficient operation that continuously improves and raises your bottom line.

During this course, you will

• Learn about the value and components of a business operational plan

• Map your business’s processes, resources, and partners using a business model canvas

• Identify your critical processes, and alternative processes for them

• Define Key Performance Indicators (KPIs) and KPI goals for your business

This course is the third module in the NYC Department of Small Business Services’ (SBS) five-course Introduction to Entrepreneurship series. If you are a pre-startup, we recommend that you complete the first and second modules in this series – “First Step to Starting a Business” and “Creating a Business Idea that Works” – before taking this course, although it is not required to attend.

Class Duration: 2 Hours