Customer Experience and Employee Engagement – Learn How to Motivate Your Workforce

PSD have been working with the employee engagement, recognition and retention experts, Fanclub Recognition, for several years.

Over this period, digital channels, technology and self-service have changed the face of the Contact Centre industry significantly. In this customer centric world, it has also become increasingly crucial to deliver a positive customer experience.

A number of our clients have spoken about the challenges of retaining their customers through an engaged workforce. The companies that best succeed in this have built a culture of appreciation which showcases the right behaviours, balancing employee recognition, work-life balance and job content through strong management.

The impact of having engaged people talk to your customers is powerful. Employee behaviour and attitude is one of the most significant drivers of customer satisfaction.

Building a Recognition Strategy

PSD and Fanclub are holding a FREE session on recognition in the workplace.

Date: 27th September 2018

Time: 16:00 – 18:00 (2 Hours)

Location: PSD Group, 62 Queen Street, London EC4R 1EB

This session will appeal to those who have strategic responsibility for colleague engagement, recognition and retention in their workplace.

We’ll be discussing how you get…

• Your recognition strategy right for a large-scale operation

• How to ensure it has a mix of personalised appreciation and public recognition

• How to showcase the right behaviours

• How to create a culture of appreciation rather than one of expectation

We will also explore the key challenges you are experiencing right now and how to engage colleagues in

recognising their efforts whilst they drive your business goals.

For a video taster of what to expect, please click here.

Note, this event is for industry professionals only, and places are limited.