Build a customer service chatbot with Amazon Lex

For this workshop, no previous experience is required and everybody who is new to the topic is more than welcome! This session focuses on providing an overview of AWS services and features without any previous skillset.

Amazon Lex allows you to quickly and easily build sophisticated, natural language, customer service chatbots.

In this workshop, you will build a customer service chatbot for a fictitious telco company. They want to make it really easy for their customers to add an international plan to their existing phone account when their customers travel abroad for business and vacation.

The application architecture uses Amazon Lex, AWS Lambda and Amazon DynamoDB. You will build an Amazon Lex chatbot that understands customers' speech or text inputs. Data about available plans and user's chosen plans are persisted in DynamoDB. AWS lambda functions get triggered by Amazon Lex to execute business logic and interact with the DB layer. You can then connect the Lex chatbot with twilio SMS, which allows users to access your bot over SMS text messages; or Amazon Connect, which allows users to call your customer service number and interact with AI through voice.

Simone Pomata and Scott Gerring from Amazon will be leading this workshop and are availabe for Q&A in the end.

Simone is a Solutions Architect at AWS. He has been working with passion in the tech industry since 2012. At AWS, he helps customers succeed in implementing AWS technologies every day.

Scott is coming from a software development background, and has been working as a Solution Architect for the last 6 years, most recently for AWS. He loves to build things and to help others with their projects, and is always excited to pass his enthusiasm onto others.

https://www.linkedin.com/in/simone-pomata/

https://www.linkedin.com/in/scottgerring/

More information on the workshop can be found here: https://github.com/aws-samples/amazon-lex-customerservice-workshop