Question 1

Is there re-entry allowed?

Accepted Answer

Yes For example: Re-entry is permitted with a valid wristband after a security check upon exit/re-entry. However, every venue may have a public line or queue to re-enter. By leaving a venue, you are subjecting yourself to that public entry line or queue.

Question 2

What is the wristband policy?

Accepted Answer

Your 3-Day Pass will be redeemed for a non-transferable wristband upon your first entry. Do not remove your wristband for the duration of the festival. Lost, stolen, or tampered wristbands will not be replaced, and you will be required to purchase a new pass for re-entry.

Question 3

What is the refund policy?

Accepted Answer

This is a rain or shine event. All sales are final. Refunds will not be granted due to inclement weather or the cancellation or change of a specific artist in the lineup.

Question 4

Do children require a ticket

Accepted Answer

Children under 8 Do Not need a wristband. For example: The festival is all-ages, excluding two 21+ venues. Children 8 and under are admitted free with a ticketed adult (limit two children per adult). All guests over the age of 8 require a full-price ticket.

Question 5

Where is the festival located?

Accepted Answer

Our main stages and venues are located in and around the Pearl Street Mall in Downtown Boulder. Please check the map on our website for specific venue locations.

Question 6

What are the best ways to get to the festival?

Accepted Answer

Parking is extremely limited downtown. We highly encourage using RTD Public Transit, rideshare (Uber/Lyft/REMOC), or biking. Many downtown City of Boulder parking garages are free after 7:00 PM on Friday and all day Saturday and Sunday. Please check City of Boulder Parking

Question 7

If I insist on driving, how much does it cost to park?

Accepted Answer

City of Boulder Garages offer free parking on the weekend.  Be sure you are in a City garage.  Parking is limited.

Question 8

Is the festival ADA accessible?

Accepted Answer

Yes, we are committed to making our festival accessible. All outdoor stages and major indoor venues have accessible entrances and restrooms. We will have a dedicated Accessibility Team/Booth on-site for any specific needs, including ADA viewing areas. Please email:contact@rootsmusicproject.org

Question 9

Will there be food and drink available?

Accepted Answer

Yes, we will feature a variety of participating bars and restaurants on Pearl Street. Vegetarian, vegan, and gluten-free options are available throughout the Pearl Street Mall.

Question 10

Can I bring alcohol, cannabis, or other substances?

Accepted Answer

No outside alcohol is permitted. In accordance with Colorado law, the public consumption of marijuana is strictly illegal and is not permitted anywhere on the festival grounds, in line, or in any public space, including the Pearl Street Mall. Any illegal substances will be confiscated

Question 11

What is the smoking policy (including vaping)?

Accepted Answer

Smoking and vaping (e-cigarettes) are PROHIBITED in the Downtown Boulder Business Improvement District, which includes the entire Pearl Street Mall, parks, and sidewalks. This is a City of Boulder ordinance and will be strictly enforced by City law enforcement.

Question 12

What is your policy on bags and prohibited items?

Accepted Answer

All bags are subject to search upon entry. We strongly encourage you to use a small clutch (no larger than 4.5” x 6.5”) or a clear bag (no larger than 12” x 6” x 12”). Large backpacks, coolers, and large totes are NOT permitted.

Question 13

What items are strictly prohibited?

Accepted Answer

The following items will be confiscated and are not permitted:
Weapons of any kind (including knives/pepper spray)
Glass bottles or containers
Outside alcoholic beverages or illegal substances
Drones, professional cameras with detachable lenses (without a photo pass)

Question 14

Are pets allowed?

Accepted Answer

No, pets are not allowed inside the festival venues or stages, or on the Pearl Street Mall itself, except for registered service animals trained to assist a person with a disability.

Question 15

Can I sell merchandise at the festival?

Accepted Answer

No unauthorized vending is permitted. Selling merchandise, art, or crafts on the Pearl Street Mall or any city property without a permit is strictly prohibited by City of Boulder ordinance. Vendors must be approved and part of the official festival marketplace.

Question 16

Do venues operate on a first-come, first-served basis?

Accepted Answer

Yes. Your festival ticket guarantees admission to all festival venues, but it does NOT guarantee specific seating or positioning. All seating and standing areas at every venue—including satellite venues, outdoor stages, and Boulder Theater—are allocated on a first-come, first-served basis.

Question 17

Are festival tickets valid for late night shows?

Accepted Answer

No. Your festival ticket does NOT include access to any late night shows or after-hours events that may occur during the festival weekend. Late night shows require separate tickets and must be purchased independently. Check the festival website or official announcements for late night shows

Question 18

Can I take photos and videos at the festival?

Accepted Answer

Personal cameras and cell phones are welcome for non-commercial use. However, professional recording equipment, including cameras with detachable lenses, tripods, and video recording equipment, are prohibited without a media/photo pass. All attendees consent to being photographed or filmed

Question 19

How do I navigate between multiple festival venues?

Accepted Answer

All festival venues are located within walking distance in and around the Pearl Street Mall in Downtown Boulder. When moving between venues, please note:Each venue may have a public entry line or queue upon arrival.
If you exit a venue, you'll need to re-enter through the public line

Question 20

What is the festival's Code of Conduct?

Accepted Answer

Roots Music Festival is committed to providing a safe, inclusive, and respectful environment for all attendees. We have zero tolerance for:

Hate speech or discriminatory language/behavior targeting anyone based on race, ethnicity, religion, gender, sexual orientation, gender identity, disability,

Question 21

What happens if someone violates the Code of Conduct?

Accepted Answer

Violators will be immediately ejected from the festival without refund. No warnings are given for hate speech or discriminatory behavior. The festival reserves the right to ban individuals from future events, and illegal activities will be reported to law enforcement.

Question 22

How do I report a Code of Conduct violation or safety concern?

Accepted Answer

If you experience or witness harassment, discrimination, or safety concerns:
Immediate concerns: Contact the nearest festival security staff member or venue manager
Non-emergency situations: Visit Guest Services or Festival HQ Follow-up or advance concerns: Email  contact@rootsmusicfest.org

Question 23

Where is Lost & Found located?

Accepted Answer

Lost & Found is located at Festival HQ on the Pearl Street Mall. If you lose an item during the festival:
Visit Festival HQ during operating hours to check for your item
For inquiries after the festival, email  contact@rootsmusicfest.org  with a description of your lost item

Question 24

What are the festival hours?

Accepted Answer

Festival hours vary by day. Please check the official festival schedule on our website at www.rootsmusicfest.org for specific venue hours and performance times.

Question 25

Where can I find the performance schedule?

Accepted Answer

The complete performance schedule is available at:
Festival website: www.rootsmusicfest.org
Festival HQ information booth on the Pearl Street Mall. Printed schedules available at wristband pickup and venue entrances .

Question 26

Where and when do I pick up my wristband?

Accepted Answer

Pre fest from 10/13 to 10/18 from 10am to 7pm at the Roots Music Project Warehouse (4747 Peal V3a Boulder, CO 80301)During fest: Festival HQ/Box Office on the Pearl Street Mall / 16th and Pearl Box Office

Question 27

Who should I contact with questions or concerns?

Accepted Answer

General Festival Information: contact@rootsmusicproject.org

Question 28

How can I volunteer at the festival?

Accepted Answer

www.boulderrootsmusicfest.org/volunteer or email: fiona.oren@rootsmusicproject.org (Volunteer Coordinator)

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