Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Course Overview
Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one’s emotions, while also being aware of and influencing the emotions of others. Although the foundational concepts have existed since the early 20th century, the term was popularized by Wayne Payne in 1985.
This interactive workshop empowers participants to enhance self-awareness and self-management. Developing these core EI competencies can positively impact both professional performance and personal relationships.
Course Content:
Key Topics Include:
- Introduction to Emotional Intelligence
- Core EI Skills
- Verbal Communication
- Non-Verbal Communication
- Social Awareness & Responsibility
- Emotional Regulation Techniques
- Building Emotional Control
- Workplace Applications (Part I)
- Workplace Applications (Part II)
- Making a Lasting Impact
- Conclusion & Reflection
Key Takeaways:
By the end of this course, you will be able to:
- Understand the Emotional Intelligence competency framework.
- Evaluate your current level of emotional intelligence.
- Apply techniques to maintain a high level of positivity and energy.
- Recognize how emotions affect thinking, goal-setting, relationships, and decisions.
- Handle high-pressure situations and maintain high standards.
- Cultivate emotional resilience and maturity.
- Take responsibility for emotions and avoid blame or complaints.
- Apply emotional intelligence strategies in the workplace.
Target Audience:
This course is ideal for anyone interested in improving their emotional intelligence skills, regardless of profession or experience level.
Certification:
Upon successful completion, participants will receive a Leadflake Certificate of Completion.
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