Question 1

How can I cancel my registration?

Accepted Answer

If you need to cancel your registration, please navigate to Eventbrite's cancellation instructions: https://www.eventbrite.com/help/en-us/articles/575010/how-to-cancel-your-free-registration/

Question 2

I haven't received my confirmation email. What should I do?

Accepted Answer

If you haven't received your confirmation email, please check your junk/spam folder first. If you are still unable to locate your confirmation email, please navigate to Eventbrite’s FAQ page for additional information on receiving confirmation emails: https://www.eventbrite.com/help/en-us/articles/

Question 3

I haven't received the event link.

Accepted Answer

Event links are typically included in the confirmation email as well as reminder emails. Please ensure you've checked these sources thoroughly. If you're unable to locate the link, contact Eventbrite’s support team for assistance: https://www.eventbrite.com/help/en-us/contact-us/

Question 4

What time does the event start in my timezone?

Accepted Answer

All our classes take place on the Eastern Time Zone (EST). To find the event time in your timezone, you can utilize online timezone conversion tools.

Question 5

How do I unsubscribe from your mailing list?

Accepted Answer

To unsubscribe from our mailing list, please navigate to Eventbrite’s instructions on managing your email settings: https://www.eventbrite.com/help/en-us/articles/654526/how-to-manage-your-email-preferences/

Question 6

What does "Add required info" mean?

Accepted Answer

When prompted to "Add required info" it typically means we need your full name and email address for registration purposes. Please ensure you provide this information accurately to complete your registration process.

Question 7

Can I access a recording of the class if I missed it?

Accepted Answer

Currently, our classes are not recorded. However, you should receive class materials within a week following the session.

Question 8

I haven't received the slides. What should I do?

Accepted Answer

Please allow up to a week for slides to be sent. Be sure to check your junk folder for lost emails. If you still haven’t received them, reach out to the dietitian who taught the class. If you don’t have their info, contact dietitian@hannaford.com, providing the date, time & topic of the class.

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