Tuesday, August 19

Beyond Expectations: Mastering the Art of Exceptional Customer Service

Get ready to learn how to go above and beyond for your customers and provide exceptional service like never before!

By CCS Learning Academy

Date and time

Location

CCS Global Tech

13475 Danielson Street #Suite 230 Poway, CA 92064

Agenda

Rules of Engagement

Challenge Exercise

What Customers Want

Communication Skills Exercises

Listening Styles

Tactics

About this event

Event lasts 1 hour

Event Type

Online Event / Webinar

Beyond Expectations: Mastering the Art of Exceptional Customer Service

Join us for a comprehensive webinar on customer service excellence. In this session, you'll learn practical strategies to improve customer interactions and build stronger relationships with your clients.

Customer service is a critical component of business success. This webinar will cover essential communication techniques, listening skills, and approaches that help create positive customer experiences.

Whether you're new to customer service or looking to enhance your existing skills, this session will provide valuable insights and actionable strategies you can implement in your work.

Featured Speaker: Diane Helbig

Founder & CEO of Helbig Enterprises

Diane Helbig is the Founder and CEO of Helbig Enterprises. She has over 25 years of experience working with small businesses and non-profit organizations. Diane is known for her direct and engaging training style. She has authored several books on business topics and hosts a business podcast. Her areas of expertise include leadership, communication, customer service, sales, and strategic planning.

Connect with Diane: LinkedIn

Frequently asked questions

Is this suitable for beginners?

This webinar is designed for all experience levels in customer service.

Who is this for?

Customer service professionals Business owners and managers Sales representatives Team leaders

How is this different from other virtual events?

This session focuses on practical, actionable strategies rather than theoretical concepts. The content is delivered through interactive discussions and real-world applications.

Do I need any prior preparation for this webinar?

No advance preparation is required. Simply bring your questions and be ready to participate in the interactive components of the session.

Will specific industry examples be covered?

The principles and techniques discussed are applicable across various industries, with examples that demonstrate broad applicability.

Can I invite colleagues to attend?

Yes, colleagues are welcome to register. Please direct them to the registration page to secure their own access to materials and recordings.

Organized by

CCS Learning Academy

Technology Bootcamps with a difference

Want to enter the technology field fast? CCS Learning Academy’s Bootcamp programs make it happen.

These programs are intense 8 to 12-week* sessions that teach you everything you need to land a high-paying technology position.

We offer four subject areas:

Cybersecurity Specialist
Data Analytics & Business Intelligence
Data Science & Data Engineering
Full-stack Developer

Highlights of what you receive:

Instructors who are certified subject matter experts
Small cohorts to ensure individual attention
Hands-on experience in the latest applications and technologies
Flexible scheduling

Bonus: We help our graduates get jobs!

Want to know more? Join us for this FREE INFORMATIONAL WEBINAR.