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Between 2 Worlds: Building A Measurement & Analytics System for A Tech-enab...

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Title of Session: Between Two Worlds: Building A Measurement and Analytics System for A Technology-enabled Nonprofit

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How should a nonprofit delivering its services in whole or in part through a technology product approach the development of its Monitoring and Evaluation program? Do the social sector’s rules - define the problem, research effective approaches, develop the Theory of Change, and spend millions on evaluating and attributing impact - still apply in a world of super short feedback loops and constant, iterative product development? How do these rules come into conflict with the realities of big data analytics, including data infrastructure development, data processing, and data security? What are the greatest advantages of a technology-enabled service when it comes to measurement and analytics and what are the drawbacks?

In this workshop, Philanthropy University’s Chief Executive Officer will describe the education technology nonprofit’s journey to develop its measurement and analytics approach, from early research on evidence of effectiveness for its programs, through the development of data collection mechanisms, to the design and implementation of a data pipeline which enables the delivery of live, actionable insights for product development, community management, instructional design, and course operations.

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Connor Diemand-Yauman is the co-founder and chief executive officer of Philanthropy University, an digital learning platform that provides free online courses with practical knowledge to help local civil society organizations become more effective in their work. His academic research on improving learning outcomes has been cited in over 160 academic articles and covered by The Economist, The New York Times, and BBC International.

Prior to Philanthropy University, Connor launched and led the B2B business at Coursera, an edtech company providing universal access to classes from top universities and companies. Before Coursera, he created and starred in "Speak Smart News," a children's educational program in Northeast Asia distributed to 10 million middle school learners, and taught primary school and teacher training programs in South Africa, Kenya, and South Korea.

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