The Denise Amber Lee tragedy rocked headlines and gained national attention because of the absolute perfect storm of errors and mistakes that were made in January of 2008. In 2015, The Denise Amber Lee Foundation was a driving force behind the first ever ANSI Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points, Five board members from the foundation were part of the comprehensive national workgroup that crafted this document. Come and hear Sherrill, the Quality Assurance Director of the Denise Amber Lee Foundation, and Nathan Lee, President and CEO, as they inspire, motivate, and help drive you to create a comprehensive Quality Assurance/Improvement process for your communications center.Class sponsored by Frontline Public Safety Solutions. Class will be on Zoom platform and link will be sent 72 hours prior to class. This class will not be recorded.