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Best Practices for Drafting SaaS Contracts that Reduce the Customer Sales C...

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Software companies are increasingly adopting the SaaS business model for commercializing their software applications over the traditional software licensing model. However, despite the widespread popularity of the SaaS model, significant confusion remains over the negotiation and drafting of SaaS customer contracts. Not only are SaaS companies routinely negotiating SaaS agreements with customers using templates for completely different transactions, but they are also routinely negotiating customer agreements that fail altogether to contemplate the most important terms of the SaaS customer relationship.

In this program, you will learn the following:

  • What makes an effective SaaS customer contract?
  • What terms should SaaS customers expect?
  • Common challenges with customer negotiations.
  • What drafting problems frequently result in stalled contract negotiations? Customer disputes?
  • How can better drafting close deals faster? Avoid subsequent customer disputes?

Program Speaker:

Kristie Prinz is the founder of the IP business boutique law firm, The Prinz Law Office, which is based in Silicon Valley, California, and has satellite offices in Los Angeles, Orange County, San Diego, and Atlanta. Her practice focuses on advising early stage and small to mid-sized businesses on the negotiation and drafting of complex commercial transactions in the software, hardware, Internet, health technology, and other related high tech and life sciences fields. Ms. Prinz has developed particular expertise in advising SaaS companies in negotiating and drafting their customer agreements.

Ms. Prinz is a regular speaker, media contributor, and author on technology law, intellectual property, and entrepreneurship issues. Ms. Prinz is a graduate of Vanderbilt Law School and is licensed to practice in the states of California and Georgia.

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