$800 – $1,200

ASP Conference on Transforming Support

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Red Hat

100 East Davie Street

Raleigh, NC 27601

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Refund Policy

Refund Policy

Refunds up to 30 days before event

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Support is changing rapidly and radically. We reported on this in our May report on The Changing Expectations of support. ASP will hold a Conference on Transforming Support in Raleigh, North Carolina hosted by Red Hat. The agenda and some of the presenters are listed below:


Fast Isnt Fast Enough
Daphne Earley, Sr. Product Mgr support.sas.com, SAS

Multi-Channel Support
Alexander Mundorff, VP of Operations, Tricentis

Making it Personal (personalizing service & support)
Francoise Tourniaire, Founder & Principal, FTWorks
Matt Phillips, Director Norton Global Support & Services, Symantec

Service & Support Before the Customer Knows They Need it (Proactive Support)
Paul Lyons, VP Global Support Delivery, Red Hat;
Ian Baxter, VP Worldwide Technical Services, Solidworks

Making the Customer Feel Successful (Customer Experience, Customer Success)
Bill Skeet, Customer Experience Mgr, Services, Cisco
Jerry Stalick, VP Security Operations and Customer Engagement, F5 Networks

In addition, we will have round table discussions including Getting the Silos to Play Together to Support Customers and Letting Custoemrs Use TAC scripts to Diagnose and Resolve Problems.

There will be a lightning round of mini-presenatiosn on a varety of topics.

Meet your peers and expect lively discussions on compelling tiopics.
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Date and Time

Location

Red Hat

100 East Davie Street

Raleigh, NC 27601

View Map

Refund Policy

Refunds up to 30 days before event

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