Question 1

When will I receive my ticket?

Accepted Answer

We don't actually send out paper tickets. We simply use our online database to verify your membership and payment. This helps to reduce costs. To verify that you are on the list, simply login to the site and make sure that your invoice ("My Account" > "My Purchases") is marked as paid.

Question 2

What is a badge name?

Accepted Answer

The badge name is the name you’d like to be called while you are at the convention. It can be your full name, a nickname, an anime character’s name, your gaming handle, etc. Obscenity, vulgarity, and slurs regarding race, gender, or sexual preference, in any language, will not be tolerated. Please

Question 3

Can I change the name on my badge after I have purchased it?

Accepted Answer

Yes, you may change your badge name in your AnimeFest account under "Edit Account" until Registration prints your badge.

Question 4

Do I need to wear my badge?

Accepted Answer

Your badge allows you admittance to all AnimeFest convention activities. It identifies you as a member to the convention and hotel staff. It must be worn visibly and above the waist at all times in convention areas.

Question 5

Can I wear my costume while I’m in line?

Accepted Answer

Yes, but be advised we may ask you to remove any masks if we need to check a photo ID against the real face. We also ask that you have your photo ID and/or your invoice out and ready for us when you step up to the Registration booth to expedite the process. Please avoid carrying large props in line.

Question 6

What is your refund policy?

Accepted Answer

We do not offer refunds. However, if you contact us at reg@animefest.org before July 15th we can transfer your membership to someone else. Please see our Member Transfer FAQ for more information.

Question 7

What hours is On site Registration and Badge Pick-Up Hours at the convention.?

Accepted Answer

On site Registration and Badge Pick-Up Hours at the convention.
Thursday - 7:00pm - 9:00pm
Friday - 10:00am - 9:00pm
Saturday - 8:00am - 9:00pm
Sunday - 9:00am - 9:00pm
Monday - 9:00am - Noon

Question 8

Can I have my badge mailed to me?

Accepted Answer

Members may request to have their badge mailed to them.  This is optional and must be requested using our online form by June 23rd.  Requested badges will be mailed out on June 26th.

For more information go to this URL:
https://animefest.org/Register/FAQ/MailedBadges

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