AI-Driven IT Support: Scale & Satisfaction
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AI-Driven IT Support: Scale & Satisfaction

Get ready to revolutionize your IT support game with cutting-edge AI technology and boost both scalability and customer satisfaction!

By iLink Digital & Microsoft

Date and time

Location

Online

Agenda

9:00 AM - 10:00 AM

AI-Driven IT Support: Scale & Satisfaction

Abishek Udayakumar Product Manager at iLink Digital

Ganesh Kumaran Sr. Director of Product at iLink Digital

About this event

  • Event lasts 1 hour

Event Overview:

Discover how AI Agents are redefining IT support in this expert-led virtual session. From reducing resolution times and automating repetitive tasks to enabling scalable, round-the-clock service without expanding headcount, this session covers it all. Get real-world AI use cases in ITSM and ITOps environments, learn how to quantify ROI, and see how to maintain a personal, human-touch experience while driving operational profit. Seats are limited, so reserve yours soon!

Why This Session is Important:Support teams everywhere are under pressure. Demand keeps growing, headcounts stay flat, and customers expect immediate, seamless experiences. AI Agents are now capable of resolving tickets, assisting technicians, and guiding users, while reducing costs and improving SLAs. This session shows you how to scale IT services profitably while keeping satisfaction scores high.

What’s Covered in the Session?• Welcome & Introductions• The IT Support Scalability Challenge in 2025• What Are AI Agents—and What Can They Actually Do?• Case Study: AI-Powered IT Support in Action• Quantifying ROI: Cost Reduction & Productivity Increase• Enhancing Employee Experience with Automation and AI• Live Demo: AI Agents in a Support Workflow• How to Get Started with AI in Your IT Stack• Q&A and Open Discussion

Tags

Organized by

iLink Digital & Microsoft

iLink is a digital transformation company with 6 subsidiary units and over 10 partnerships that have generated 100+ frameworks and solution accelerators on diverse technologies and form factors.

iLink Systems, a CMMI Level 3 and ISO 9001:2015 Certified Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors (ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oil and gas, education, and life sciences. iLink’s expertise includes Cloud Computing & Application Modernization, IoT, Data Management & Analytics, Enterprise Mobility, Portal, collaboration & Social Employee Engagement, Embedded Systems and User Experience design etc.

FreeJul 15 · 9:00 AM PDT