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Agile Service Management

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Location

Illinois Technology Association (ITA)

20 North Upper Wacker Drive

#Suite 1200

Chicago, IL 60606

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Modern teams expect problems to be solved automatically, instantly, and online. Gone are the days of the network manager walking through the office asking people to save and log off so they could reboot the server. Innovative Agile teams require a robust service desk with an integrated knowledge base that is prepared to implement best practices in case of an emergency. Transform how you support your customers by adopting industry best practices in your service desk. Join us and learn how your team can collaborate and solve requests faster, better, and smarter.

In particular, this event will present:

  • How to combine Agile and ITIL for a service desk in a growing IT organization.
  • Best practices for service desk management of requests, incidents, issues, updates, and information.
  • Latest tools for incident management, including OpsGenie and JiraOps, and how to combine these with chat tools to give your team true incident swarming.
  • A case study and demonstration of how to adopt JIRA Service Desk.
  • Scaling your service desk with the Atlassian Data Center.

After the presentation, join the reception and continue the discussion with our experts over complimentary food and drinks! There is no charge for this event.

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Date and Time

Location

Illinois Technology Association (ITA)

20 North Upper Wacker Drive

#Suite 1200

Chicago, IL 60606

View Map

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