Agile Methodology: Improving Procurement Satisfaction

The procurement function faces an ongoing challenge of creating and maintaining value to internal stakeholders. When there are complaints or unsatisfied business partners, it is important to identify the cause of the concern. Whether the concern is valid or not, procurement can become a more effective, customer-centric business partner by addressing the issue head on. This webinar will explore best practices in using an agile approach to improving customer satisfaction with the procurement process. You will hear about a real-world example of a successful approach to improving procurement’s satisfaction rating.

Benefits of Attending:

Learn how to identify the root cause of the internal friction.

Be able to baseline current performance and design a solution to the identified problem.

Understand how you can set expectations for both stakeholders and suppliers.

Understand the importance of treating suppliers like customers.

Obtain insight to setting realistic goals, timelines, and team building to accomplish the goals.

By combining the concepts of agile methodology and voice of the customer interaction, you will be not only be able to create better customer partnerships, but you also create broader opportunities for procurement to be a trusted advisor. You will leave this webinar knowing how to more effectively use ongoing feedback to drive increased value.