Question 1

Where do I pick up my tickets?

Accepted Answer

If you have been with us before, you may know our previous policy on phyical wristbands tickets. As we are growing and expanding, this year we will be scanning your tickets digitally upon entry. Please have your electronic ticket ready as you enter the venue.

Question 2

When do ticket sales end?

Accepted Answer

With our new policy on scanning tickets upon entry, tickets will remain on sale until showtime. (May 24, 2025 at 10:30am)

Question 3

Will the venue have reserved seating?

Accepted Answer

Yes. Jackson Auditorium will have reserved seating. When picking tickets, you will pick out the exact seat you will sit in. This will NOT be a first come, first serve seating.

Question 4

Does my child under the age of 2 need a ticket?

Accepted Answer

Children ages 2 and under can be considered a lap sitter, and therefore do not need a ticket. **PLEASE NOTE** if your child does not have a ticket, they will not have their own seat.

Question 5

How will my dancer change into their second costume (if applicable)?

Accepted Answer

Upon drop off, ONE parent/guardian (female), will get a wristband to have access to the dressing rooms. During intermission, this one parent/guardian is able to go through the lobby and back to our dressing rooms to help their child change into their second costume.

Question 6

Where do I drop off my dancer the day of show?

Accepted Answer

Dancer drop off will start at 9:45am. Dancer's will go through separate door with signage saying "Dancer Drop Off." Only ONE guardian is allowed with dancer during this time. This ONE guardian will be their authorized guardian and will be allowed backstage during intermission and pick up.

Question 7

How do I pick up my dancer?

Accepted Answer

Once the show is finished, our dancers will head back to their dressing room safely. The authorized guardian is then able to head through the lobby and back to the dressing room to sign out their dancer with Dressing Room Attendant and help gather dancer's belongings.

Question 8

I ordered a Star Shoutout, how do I pick that up?

Accepted Answer

Lucky for you, you don't need to do anything! Our dressing room attendants will be in charge of delivering these Star Shoutouts to your dancer and they will be worn on stage during our final bow.

Question 9

I ordered a Star Shoutout, how do I leave my custom message?

Accepted Answer

Upon checkout, you will be asked to fill out an order form. There you will see a question asking for your Star Shoutout Message. If you ordered multiple, please specify which message belongs to each star.

Question 10

I ordered flowers, how do I pick them up?

Accepted Answer

Once house doors open, flowers can be picked up at Will Call (right side of lobby). Please have your order confirmation and ID ready to show to pick up flowers.

Question 11

If my child is in the TwoTus class, do I need a ticket?

Accepted Answer

Since TwoTus students are not allowed backstage without a parent/guardian, you are considered a performer and therefore do not need a ticket. Please note, only ONE parent/guardian is allowed backstage. All other spectators will need a ticket to see the show.

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