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9-1-1 QA Training Day in Olathe, Kansas

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Johnson County Sunset Building

11811 S. Sunset Drive

Olathe, Kansas 66061

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The Denise Amber Lee tragedy in Florida in 2008 rocketed to the national attention because of the absolute perfect storm of errors and mistakes made that day. This story was highlighted on Dateline NBC, Primetime 20/20, Dr. Phil, Larry King, Good Morning America, and the Today Show.

Denise Amber Lee Foundation was a driving force behind the first ever, ANSI Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points. Five foundation board members were on the comprehensive national workgroup that crafted the document, including Nathan Lee, Denise’s husband and the foundation’s President and the architect of the QA scoring sheets, implementation instructions and performance scoring, Sherrill Ornberg. Come and hear these two inspirational speakers as they motivate you to create a comprehensive quality assurance/quality improvement processes for your communications center.

Attend the complimentary 9-1-1 QA Training Day to learn best practices including:

  • Why a consistent and effective QA/QI process is vital (legally and professionally) to your PSAP.
  • The components of the QA/QI program and how to objectively evaluate the performance of public safety communications personnel no matter your agency's size.
  • How to initially create and implement your QA/QI program to insure its success and the staff’s buy in.
  • How a QA/QI program will reduce employee turnover and boost their confidence and performance.

Sponsored by NICE Premier Partner Voice Products


* Please note that this training event is for PSAP professionals only, with a maximum of 3 attendees per PSAP. Non-sponsoring vendors and consultants may not register.

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Johnson County Sunset Building

11811 S. Sunset Drive

Olathe, Kansas 66061

View Map

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