9-1-1 QA Training Day Chicago

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9-1-1 QA Training Day Chicago

By Denise Amber Lee Foundation

When and where

Date and time

Monday, September 18, 2017 · 9am - 3pm CDT


Aurora Police Department 1200 E Indian Trail Aurora, Illinois 60505


The Denise Amber Lee tragedy in Florida in 2008 rocketed to the national attention because of the absolute perfect storm of errors and mistakes made that day. This story was highlighted on Dateline NBC, Primetime 20/20, Dr. Phil, Larry King, Good Morning Amber, and the Today Show. Denise Amber Lee Foundation was a driving force behind the recently released, first ever, ANSI Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points. Five foundation board members were on the comprehensive national workgroup that crafted the document, including the workgroup Chair, Eric Parry and the author of the QA scoring sheets, Sherrill Ornberg. Come and hear these two pioneers and architects of Quality Assurance Best Practices in Public Safety and Ryan Chambers, the Foundation’s Director of Program Management as they inspire and motivate to create a comprehensive quality assurance/quality improvement processes for your communications center.

Attend the complimentary 9-1-1 QA Training Day to learn best practices including:

  • ŸThe components of the QA/QI program and how to objectively evaluate the performance of public safety communications personnel no matter your agency’s size.
  • ŸWhy a consistent and effective QA/QI process is vital (legally and professionally) to your PSAP.
  • ŸHow to initially create and implement your QA/QI program to insure its success and the staff’s buy in.
  • ŸHow a QA/QI program will reduce employee turnover and boost their confidence and performance.

Sponsored by NICE Premier Partner Word Systems, Inc.Word Systems

* Please note that this training event is for PSAP professionals only, with a maximum of 4 attendees per PSAP. Non-sponsoring vendors and consultants may not register.

About the organizer

The Denise Amber Lee Foundation was founded by Denise’s husband, Nathan Lee in June of 2008, 6 months after her tragic death. He has made it his life’s mission to travel the country telling her story, to help 911 centers across the country try to avoid a similar occurance to someone else. The Denise Amber Lee Foundation mission is:

To support and Promote Public Safety through:               

  • Uniform training
  • Standardized Protocols
  • Defined Measurable Outcomes(Quality Assurance)
  • Technological Advances to 911 with an emphasis on wireless location

The foundation wants to use the emotional power of Denise’s story to motivate and inspire 911 personnel to remember why they do what they do. Arguably one of the most difficult professions on the planet, the foundation wants to remind them how important they are what a critical role they play everyday in Public Safety.

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