Everyone is entitled to their opinion, but there are healthy limits to how far staff (co-workers and bosses) can take their opinions. All too often, we forget to encourage a healthy dialogue and turn the conversation into a debate of one idea or belief versus another. Taken to the extreme, one or more staff members can dominate the discussion, hoping to gain support from the majority.

In this informative and interactive 30-minute program, participants will learn the key differences between discussion, debate and dialogue and will be given time to reflect on the behaviors seen in their workplaces and the effects of those behaviors. Finally, we will look at techniques that all staff members can use to create healthier communication patterns in their workplaces to build connection, flexibility and cohesiveness.

Andrew Sanderbeck ~ Biography

Andrew has been developing and conducting training seminars and web-based programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars.