Question 1

What time do the doors open?

Accepted Answer

VIP access begins at 2:30 PM on the Box Level of Severance Music Hall.
General admission opens at 3:00 PM on the outdoor terrace.
The doors to the Mandel Theatre will open promptly at 4:00 PM.

Question 2

Where should I park?

Accepted Answer

Complimentary parking is available at the Case Western Lot 29 Campus Center  Garage,  located adjacent to Severance off East Blvd., and provides stair and elevator access to the hall.
Additionally, street parking is available. Please ensure compliance with all posted parking signs and regulations.

Question 3

What is the dress code?

Accepted Answer

This is a black-tie affair; please dress to impress.

Question 4

When should I arrive?

Accepted Answer

Plan to arrive at least 30 minutes before the concert doors open at 4:00pm. This will give you enough time to park and relax before the show begins. You may want to arrive earlier – to have a drink at one of the terrace bars or purchase a lite bite from the onsite caterer.

Question 5

How do I locate my seat?

Accepted Answer

To locate your seat, register upon entering at Street Level to access the Concert Hall from the Orchestra Level  or Box Level for VIPs. Open seating is available with some reserved areas, and General Admission is first-come, first-served.

Question 6

How long will the show run?

Accepted Answer

The show will run approximately 2 hours and 30 minutes.

Question 7

Can I make a refund?

Accepted Answer

All tickets are non-refundable.

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