ITIL 4 Foundation

The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Learners Ink ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt.

Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. The training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes.

To avail Group discount, contact our sales team +1 408-444-7579

What will you learn?
Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management for IT Services, Demand Management

Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management.

Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management

Service Operation: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk

Continual Service Improvement: Seven-Step Improvement Process

ITIL 4 guiding principles?

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics.

These principles include:

· Focus on value

· Start where you are

· Progress iteratively with feedback

· Collaborate and promote visibility

· Think and work holistically

· Keep it simple and practical

· Optimize and automate

ITIL 4 focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done.

Key Features:

Courseware Approved by PEOPLECERT
16 hours of instructor-led training (for Traditional classroom and Online Classroom Training)

Industry-based case studies & real world-examples

Chapter end quizzes & 2 simulation exams

100% Money Back Guarantee*

Exam fee included (Exam fee not included for Online Self Learning)

24/7 support via email, online chat, telephone

Benefits of ITIL Foundation Certification

· Manage risk in line with business & service disruption or failure

· Show value for money

· Optimize customer experience

· Enable business change

· Aids continuous service improvement

· Support business outcomes

· The salary ranges from $81,040 to $111,053 per year

What are the prerequisites for ITIL Foundation certification?

There is no defined eligibility criterion for ITIL Foundation exam.

ITIL 4 exam & Certification:

In order to pass the exam, you will need to get 28 of the 40 questions right, or score a 70%. This means you can get up to 12 questions wrong and still pass. Exam will be conducted Online at your preferred time.

We also conduct onsite training on your preferred location with no additional cost

Email: byrne@learnersink.com

www.learnersink.com

2 Day ITIL Foundation In-Person Training In Des Moines, IA