Excellent room. City view Suite with king bed and sitting room. Spacious, quiet, and great view south over the city. Easy to find parking and great access to Presidia for jogging trails, etc. Their complementary breakfast is a great value a significant step above most "continental breakfasts" at other hotels.
Stayed 2 nights in a busy time in December. Staff was rushed, but still helpful. The lobby is goegeous and the rooms are nice, but the bathroom in our room could have used some renovations. Overall a great stay! Awesome location in midtown to get to all the classic new york sites, including times square, grand central, and the empire state building!
My apologies for the long review, but there were a number of issues… A great historic building, steps away from Grand Central but the rooms have seen better days. Combine this with a staff that seems to work hardest at making excuses instead of solving problems. Our first issue was that the room booked was not available. My wife called prior to the day of arrival to ensure that a room with two double beds would be available. The staff was advised of a planned late arrival, but our reserved room was not available. The front desk staff was less than apologetic and needed 15 minutes and two “consultations” with someone is the back office to arrange a room with two roll away beds. After being in our room over 20 minutes the roll away beds had still not been set up. When I called the front desk I was tersely informed, “They are on their way.” No attempt was made to check with staff, just an immediate response to get me off the phone. I had to ask him again as well as inform him that I would hold on line to ensure a response. After almost half an hour, beds were finally set up in our temporary room. The next morning we told to check our bags and could not check into our originally reserved room until after 2pm. The bellman repeatedly told us, “There’s no charge, just a gratuity.” I appreciate that hotel staff rely on tips but I don’t appreciate the a shake down when the hotel makes a mistake and requires us to spend part of our day checking bags and checking back into a room that should have been reserved. Next issue, no hot water in the new room. The front desk first asked if we had run the water for several minutes to see if it would “get hot”. Not a solution and still no hot water, so we were told to let the water run until the Engineer could check on the situation. After 20 minutes of running water, no Engineer. After another call to the front desk, the Engineer finally knocked 10 minutes later but could not correct the issue. After the Engineer left, the front desk called the room to check status. No solutions offered until I requested to speak to the Manager on duty. There was an offer to change rooms immediately but it was nearly midnight, so the next day required another room shuffle. First room offered was directly across from the elevators, and the second had no wall mounted thermostat for climate controls. Tired of dragging our bags through the hotel, we compromised on the second room since it at least had hot water (but had to ask for the radiator heat to be turned on in the room). On top of the poor customer service of the front desk and management staff, the concierge team seemed barely knowledgeable with a focus on selling their contracted tour and ticket packages. The added cost for Liberty Island tour tickets and subway passes is nearly the price of the tour ticket itself. Maybe this is the norm in NYC, but there was no itemized receipt or explanation of charges. The only recommendation I can make for the Roosevelt is its location. Otherwise be prepared for lackluster service and aging accommodations.